FAQ
Welcome to Fresh Breeze Cleaning's FAQ section, where we address common questions and concerns to provide you with all the information you need.
What's included in our flat-rate services?
Our flat-rate services include comprehensive cleaning of designated areas, dusting, vacuuming, mopping, bathroom sanitization, and kitchen cleaning. Additional services can be customised based on your specific needs.
Can I give the cleaner a key?
Yes, you can provide a key or arrange for a secure access method to ensure our team can clean your space when you're not present.
What is the Hoarding & Hazardous Condition Policy?
Our Hoarding & Hazardous Condition Policy states that we cannot provide cleaning services for spaces with excessive clutter or hazardous conditions that may pose a risk to our team's safety.
What is the Breakage and Loss Policy?
Our Breakage and Loss Policy assures you that we take utmost care while cleaning. In the event of any accidental breakage or loss, we will make every effort to rectify or replace the item.
What is the "Happiness Guarantee"?
Our Happiness Guarantee ensures your satisfaction. If you are not fully satisfied with our service, please let us know within 24 hours, and we will address your concerns promptly.
Are there late cancellation fees?
Yes, we have a late cancellation fee for cancellations made less than 24 hours before the scheduled appointment. Please notify us in advance to avoid any charges.
How many people will come to clean my house?
The number of cleaning professionals assigned to your home depends on the size and scope of the cleaning project. We will ensure an adequate team is assigned to complete the job efficiently.
How long will it take to clean my house?
The duration of the cleaning depends on various factors, such as the size of your home, its condition, and the services requested. We can provide an estimate when you book our services.
Do I have to be present for a cleaning?
No, you don't have to be present during the cleaning. As long as access to your home is arranged, our team can efficiently clean your space while you're away.
What services don't you offer?
While we provide a wide range of cleaning services, we do not offer specialised services like pest control, major carpet or upholstery cleaning, or exterior window cleaning beyond accessible levels.
What is a Deep Clean?
A Deep Clean is a comprehensive and thorough cleaning that includes detailed attention to all areas of your home, including hard-to-reach places and spaces that may not be covered during regular cleanings.
Are your cleaning teams pet-friendly?
Yes, our cleaning teams are pet-friendly. However, please inform us in advance if you have any specific requirements or instructions regarding your pets.
Am I required to enter my payment information?
Yes, we require payment information to secure your booking. Rest assured that we prioritise the security and confidentiality of your payment details.
How do I book a cleaning service?
Booking a cleaning service is easy! You can visit our website or call our customer service line to schedule a cleaning at a time and date that suits your convenience.
Can I request specific cleaning products to be used in my home?
Yes, we are open to accommodating specific cleaning product requests. Please inform us in advance, and we will do our best to meet your preferences, keeping in mind our commitment to using eco-friendly and safe cleaning products.
Are your cleaning products safe for children and pets?
Yes, our cleaning products are carefully chosen to be safe for both children and pets. We prioritize using eco-friendly and non-toxic cleaning solutions that are effective in maintaining a clean and healthy environment without posing any harm to your loved ones.